Frequently Asked Questions
Find answers to common questions about our services, accounts, security, and more.
Opening an Account
The minimum account opening threshold is $100,000 for our Private Client tier. Family Office accounts require $1M minimum, and Institutional accounts require $5M minimum. These thresholds ensure we can provide the level of personalized service each client deserves.
Most accounts are opened within 48 hours of submitting the required documentation. The process includes identity verification, source of funds review, and a welcome call with your dedicated relationship manager.
You will need a valid government-issued ID (passport or driver's license), proof of address (utility bill or bank statement dated within 3 months), and documentation regarding the source of funds. Institutional clients may require additional corporate documents.
Yes, we support joint accounts for individuals, corporate accounts, trust accounts, and family office structures. Each account type has specific documentation requirements that your relationship manager will guide you through.
Security & Custody
98% of client assets are held in geographically distributed cold storage vaults across multiple secure facilities. Access requires multi-party consensus with hardware security modules. The remaining 2% is held in audited hot wallets for operational liquidity. All assets are covered by our $500M insurance policy.
Yes. nivora maintains a comprehensive $500M insurance policy through a consortium of Lloyd's of London syndicates. This covers custodial assets against theft, cyber attacks, employee collusion, and physical loss. Proof of insurance is available upon request.
We conduct quarterly third-party security audits by leading firms including NCC Group and Trail of Bits. Additionally, we publish monthly proof-of-reserves reports and undergo annual SOC 2 Type II examinations.
Our recovery protocol is designed to restore access while maintaining security. Your relationship manager will guide you through our multi-factor recovery process, which may include video verification, hardware security key confirmation, and approval from designated beneficiaries.
Trading & Markets
We support 40+ digital assets including BTC, ETH, SOL, stablecoins, and major altcoins. Our OTC desk can source liquidity for virtually any digital asset. For pricing and availability, please refer to our Markets page or speak with your relationship manager.
Standard trading minimums are $1,000 per trade. OTC block trades are available for orders exceeding $100,000 with zero slippage and dedicated execution support.
We support market orders, limit orders, stop-loss orders, trailing stops, TWAP (Time-Weighted Average Price), VWAP (Volume-Weighted Average Price), iceberg orders, and custom algorithmic execution strategies for institutional clients.
Yes. REST and WebSocket APIs are available for Family Office and Institutional clients. API access includes custom rate limits, dedicated support, and sandbox testing environments. Contact your relationship manager for API credentials and documentation.
Pricing & Fees
Trading fees vary by tier: Private Client (0.15%), Family Office (0.10%), and Institutional (0.05%). Volume-based discounts are available, and OTC desk fees are lower. See our Pricing page for a full fee schedule.
No. All fees are transparently disclosed in your service agreement. We do not charge inactivity fees, account closure fees, or hidden administrative charges. The only fees are those explicitly listed in your plan documentation.
Yes, you can change your plan at any time. Upgrades take effect immediately with prorated billing. Downgrades apply at the start of the next billing cycle, provided your account balance meets the minimum threshold for the new tier.
Client Support
Your dedicated relationship manager is available via direct phone line, email, and secure in-app messaging. Private Client accounts have access to 24/7 chat and email support. Family Office and Institutional clients receive 24/7 phone support with a dedicated hotline.
Our client support team is available 24 hours a day, 7 days a week, 365 days a year. The trading desk operates around the clock. In-person meetings are available by appointment at any of our 14 global offices.
Immediately contact your relationship manager or our security team at security@nivora.io. Our team will freeze your account, initiate a security review, and work with you to restore secure access. We typically respond to security incidents within 15 minutes.
Still Have Questions?
Our team is ready to provide personalized answers. Reach out and we'll respond within 4 hours.